THE CIMG-CSI REPORT
Ghana’s first Customer Satisfaction Index Report, commissioned by the Chartered Institute of Marketing, Ghana, was officially launched on September 30, 2021, with support from the Bank of Ghana and Ghana Association of Bankers.
Click the link below to view the report.
In 2021, the Chartered Institute of Marketing, Ghana (CIMG) commissioned a baseline study to establish the CIMG-CSI (later referred to as GH-CSI) score for consumer banking in Ghana.
This report, the GH-CSI, 2022, contains two separate studies;
Click the link below to view the report.
