Ghana Customer Satisfaction Index
This report presents the 4th wave for consumer banking and 3rd wave for business banking. The report shows the year-on-year comparative analysis of the industry performance and performance of individual banks
The study, centred on the banking sector, aimed to assess customer sentiments regarding Service Quality, Customer Satisfaction, and Customer Loyalty in both consumer and business banking.
Click the link below to view the report.
This report presents the 3rd wave for consumer banking and 2nd wave for business banking. The report shows the year-on-year comparative analysis of the industry performance and performance of individual banks
The study, centred on the banking sector, aimed to assess customer sentiments regarding Service Quality, Customer Satisfaction, and Customer Loyalty in both consumer and business banking.
Click the link below to view the report.
This report is the second wave of the Ghana Customer Satisfaction Index survey, following the maiden edition which serves as the baseline study.
The study, centred on the banking sector, aimed to assess customer sentiments regarding Service Quality, Customer Satisfaction, and Customer Loyalty in both consumer and business banking.
Click the link below to view the report.